Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. Through our national network of 30 branches and our central distribution hub based in Athlone we always strive to ensure faster, more efficient customer service.
Our focus on efficiency in all our operations has resulted in a strong business and allows us to offer the best value and service in the industry and we are committed to continuously developing both our product range and the expertise we can provide.
Our newly located Heat Merchants branch in Dundalk, Co Louth, currently have a fantastic opportunity for a Trade Counter Sales Assistant to join the team. You will be responsible for dealing with day to day sales enquiries/ transactions and maintaining high standards of customer care within the branch.
COMPANY BENEFITS:
- Excellent remuneration package
- Bonus Scheme (Performance related)
- Commission (Products Plus Sales Incentive Scheme)
- No late nights, No working on Sundays/Bank holidays
- 21 days annual leave (Increases with Service to a max of 25)
- Life cover
- Employer Contribution to pension scheme
- Company Sick Pay Scheme
- EAP (Employee Assistance Programme)
- Wellness Initiatives
- Further education support
- Career Progression
- Store discount
JOB SPECIFICATION
- Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin
- Offer alternative products, up-sell where possible, promote own brands and cross brand sales
- Understand customer’s expectations and needs
- Keep customers updated on orders and deliveries
- Monitor quotes won /lost
- Monitor customer orders and deliveries
- Stay updated with product knowledge and branch costs and targets
- Assist with deliveries from time to time as and when required
- Adhere to health, safety and environment rules and regulations
- Any other reasonable duties which may arise
Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:
Person Specification
The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.
Essential
- Previous customer facing experience in a trade environment
- Must be extremely customer focused and results driven
- Flexible approach to work
Desirable
- Sales experience and/ or product knowledge in the heating and plumbing industry/Bathroom and Sanitary industry
- Full clean valid driver’s license
Additional Information:
Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements of the role through this website.
As the holiday season approaches, we wanted to let you know that the application period for this role has been extended until the new year. Whilst we will still review your application, please note that this may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we wish you a wonderful Christmas and New Year!
Company Values:
All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respect whilst working to have a positive impact on the communities we serve.
Heat Merchants Group is an equal opportunities employer.
